For Patients:
If you would like to receive access to or a copy of your medical record, please sign up for our patient portal, MyChart, or send us a request for your medical records.
The walk-in office at Medical Records located on Benefis East Campus is open for on-site records requests and pickup services from 8 a.m. to 4:30 p.m. Monday through Friday.
If you would like for us to send a copy of your medical record to you or a third party, such as a lawyer or family member, please download and complete our "Authorization to Release Medical Information" form below. Questions can be directed to our main telephone number at 406-455-5642.
IMPORTANT: Please complete the authorization form in its entirety. You must send a copy of your valid driver's license, passport, or other government/legal form of identification. This is required to properly identify you and protect your privacy.
Download Medical Record Release Form
Consent for Verbal Release
Options for sending us your request or completed authorization and valid ID:
- Fax: 406-455-4998
- Mail: Attention: Medical Records, 1101 26th St. S., Great Falls, MT 59405
- Drop the completed documents in the secure/locked box located outside of Medical Records in Benefis North Tower.
- Call 406-455-5642 to schedule an appointment.
- Walk in at your convenience during normal business hours.
Please note: The fastest way to obtain your medical record is through signing up for our patient portals, or faxing the request to us. Under HIPAA, your provider may not obtain medical records from us without an authorization.
For Third Parties:
Benefis fulfills third party record requests electronically via ChartSwap, a HIPAA compliant platform launched to facilitate electronic medical and billing record exchange between medical providers and law firms, and other requesting parties. It’s free to register and requestors can use the system to request, track, pay for, and download records.
Click here to register for ChartSwap
From there, you can log into your ChartSwap portal directly to search for a provider, enter request details, and upload supporting documents.
Once your request has been reviewed and records are available, you will receive a notification and invoice that you can pay with a check or credit card.
Please note: Requests via mail, fax, or email will not be processed.
